Government
Citizen services portal for a state public sector undertaking
A state-level public sector undertaking serving 8M+ citizens
- ProjectCitizen Services
- Duration9 months
- Team11 specialists
The challenge
Citizens had to visit offices in person for routine services — bill payments, complaint registration, service requests. Wait times were long, staff were overwhelmed and satisfaction was falling.
Our solution
Launched a bilingual citizen services portal with mobile-first UX. Aadhaar-authenticated identity, integrated payments, WhatsApp notifications and a back-office workflow platform for internal case management.
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